Depositing crypto into the OKX app without losing it to the wrong network

Most attention goes to withdrawals, but deposits carry their own traps. When you send crypto into your OKX account from another wallet or service, you are the one choosing the network and copying the address on the sending side. If that side uses a network the OKX deposit address does not support, or omits a memo the deposit screen asks for, the funds may not credit automatically. Recovery, where it is possible, can take time and depends on the platform's procedures. The OKX app lays out the necessary information clearly once you know where to look. This guide explains how to read the deposit screen, how to transfer the details accurately to the sending wallet and what to do if a deposit is slow to appear.

Choose the asset and network inside the app first

Open the assets section of the OKX app, tap deposit and select the asset you plan to send. The app then asks you to pick a network. Choose the one that the sending wallet or service actually supports for that asset, and read any notes displayed beneath it, such as minimum deposit amounts or confirmation requirements. Only after selecting the network should you copy the address, because each network can have its own address. Generating the address this way, each time, avoids relying on an old one stored in your notes.

Copy the address and memo precisely

Use the copy button rather than typing the address by hand, and paste it into the sending wallet. Compare the first and last characters on both screens. If the deposit screen shows a memo, tag or similar field, copy that as well and enter it in the matching field on the sending side; leaving it blank is one of the most common reasons a deposit does not credit. The QR code shown in the app can reduce typing errors when sending from a mobile wallet, but still check the decoded address before confirming the transfer.

Test with a small amount

When depositing from a new source or on a network you have not used before, send a small amount first. Wait for it to appear in your OKX balance, then send the remainder. The extra network fee is a modest price for confirming that everything is set up correctly. Keep in mind that deposits require a number of confirmations on the blockchain before they are credited, and that number varies by network. The app normally shows progress in the deposit history, so you can see whether the transfer has been detected and is waiting for confirmations.

If a deposit has not arrived

First, look up the transaction ID from the sending wallet in the relevant block explorer to confirm the transfer actually went out and reached the destination address. Then check the OKX deposit history to see whether it is pending confirmations. If the transaction is confirmed on chain but not credited after a reasonable time, contact OKX support through the app and provide the asset, network, amount and transaction ID. Ignore anyone in social media replies who offers to retrieve the funds for a fee; official support never asks for your password or verification codes.

Risk boundary: OKX App Safety Guide

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Scenario checkpoint

• Select the asset and the network in the OKX app deposit screen before copying any address.
• Use the copy button for the address and memo and compare the first and last characters on both screens.
• Send a small test deposit from any new source and wait for it to credit before sending the remainder.
• Check the transaction ID in a block explorer and the app deposit history before contacting official support.