Getting OKX identity verification right in the app: document scans, selfie step and status checks

Identity verification in the OKX app is mostly done with your phone camera. You choose a document, photograph it, then complete a short selfie or face check so the system can match you to the document. When it goes smoothly it takes only a few minutes, but small problems such as glare on a plastic card, a cropped corner or poor lighting during the face check are among the most common reasons for a request to be rejected or sent for manual review. This guide focuses on the practical side of the process inside the app: preparing your phone and surroundings, capturing the document cleanly, completing the face check, and following the status of your submission without falling for messages that pretend to offer help.

Prepare your phone and surroundings first

Make sure the OKX app is updated from the official store, because older versions can have camera or upload issues. Give the app camera permission when asked and close other apps that might use the camera. Clean the lens with a soft cloth. Choose a quiet room with even, bright light, ideally daylight from a window rather than a single overhead lamp that causes reflections. Have your document ready and check that it is valid and not expired, and that the name you entered in the app matches the document exactly, including the order of names.

Capturing the document cleanly

Place the document on a plain, dark surface so the edges stand out. Hold the phone directly above it, parallel to the card, and wait for the app to focus before capturing. All four corners should be visible with a little space around them. Tilt the card slightly if you see a white glare patch over the text or photo, and retake rather than accepting an image you are unsure about. After capture, zoom in on the preview to confirm that your name, date of birth and document number are sharp and readable.

Completing the face check

For the selfie or face check, remove hats, sunglasses and anything covering your face, and keep your hair away from your eyes. Face the light rather than having a window behind you, which turns your face into a silhouette. Hold the phone at eye level and follow the on-screen prompts, such as turning your head or blinking, at a steady pace. Make sure you are the only person in the frame. If the app asks you to try again, move to better lighting before repeating rather than retrying quickly several times in a row.

Tracking status and handling rejections

After submitting, the verification section in the app shows whether your request is under review, approved or needs changes. Notifications about the result arrive in the app and by email. If a request is rejected, read the stated reason and fix that specific issue before resubmitting. If you are unsure why it failed, contact OKX support through the in-app help channel. Never send document photos to anyone who messages you offering faster verification; genuine support will not ask you to share documents outside the official process.

Risk boundary: OKX App Safety Guide

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Scenario checkpoint

• Update the OKX app from the official store and grant camera permission before starting verification.
• Check that the name entered in the app matches your document exactly, including the order of names.
• Photograph the document on a dark surface with all four corners visible and no glare over the text.
• Face the light during the face check and remove hats, sunglasses and anything covering your face.
• Read the rejection reason in the app and fix that issue before resubmitting through the official flow.